Recruitment process outsourcing (RPO) and Managed Staffing Program (MSP) is a workforce solution in which a business transfers all or part of its permanent recruitment to an external provider. An RPO/MSP provider is responsible for the management of the permanent recruitment within a business, and typically has outsourced recruiters based onsite or remotely — embedded within the HR or people function of the business. An effective RPO/MSP program installs a talent acquisition team, the latest recruitment technology, and flexible recruitment processes within an organization.

An end-to-end RPO/MSP can be used in a single business division, a single market, or a global enterprise. It encompasses all permanent hiring services, as well as technology investments. An end-to-end RPO/MSP typically offers the biggest cost savings and efficiencies for businesses and typically leads to greater client satisfaction. As an end-to-end RPO/MSP service evolves, value-added services such as employer branding increase the quality of permanent hires.